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You want to know more? (FAQ)
Discover the world of tea with VIET-TEE.de
How do we guarantee the quality of our teas?
VIET-TEE.de attaches great importance to quality and authenticity.
Our teas are sourced directly from renowned tea gardens in Vietnam, where they are cultivated under optimal climatic conditions and according to strict organic farming standards.
Each batch is carefully tested to ensure it meets our high standards for aroma, purity and taste.
We also work closely with our suppliers to ensure consistently high quality.
What support do we offer our customers after the purchase?
Customer satisfaction is our top priority!
After your purchase, we offer comprehensive support, whether you have questions about preparing your tea, storing it or if you would like further recommendations.
Our customer service is available by email, telephone or social media to provide you with personal advice.
What shipping options do we offer and how much are the shipping costs?
VIET-TEE.de offers shipping within Germany with a flat rate of 4.99€ for packages up to 2kg and 6.99€ for packages over 2kg.
Orders over 39€ are shipped free of charge.
The delivery time is usually 3-4 working days.
We work with renowned shipping service providers such as DHL, Hermes and DPD to ensure fast and secure delivery.
Which payment methods can I use at VIET-TEE.de?
At VIET-TEE.de you can choose from various payment methods, including ApplePay, GooglePay, PayPal, credit card (Visa, MasterCard) .
These options offer flexibility and security for your payments.
What happens if I want to cancel my order or return a product?
Should you change your mind, VIET-TEE.de offers a 30-day right of withdrawal from the day on which you or a third party designated by you takes possession of the goods.
To exercise your right of withdrawal, please contact us via info@viet-tee.de .
We will refund the purchase price as soon as the goods are returned to us unused and in their original packaging.
We will cover the return costs if you use our return label.
How can I be sure that my personal data is protected at VIET-TEE.de?
The protection of your data is important to us.
VIET-TEE.de uses SSL encryption for all transactions and personal information to ensure a high standard of security.
Your data will be used exclusively to process your order and will not be passed on to third parties unless it is necessary for delivery or payment processing.
Are returns free at VIET-TEE.de?
Yes, at VIET-TEE.de all returns within the 30-day cancellation period are free of charge.
If you are not satisfied with your purchase, you can return the goods to us without giving any reason.
Please use the return label that was included with your order to ensure that you do not incur return shipping costs.
Will I get my money back if I return the goods?
Absolutely. Once we have received the returned goods and verified that they are unused and in their original packaging, we will refund you the full purchase price.
The refund will be made using the original payment method chosen, unless expressly agreed otherwise.
How can I track my shipment?
After your order has been shipped, you will receive a shipping confirmation email with a tracking number.
You can use this number to track the delivery status of your shipment on the shipping provider’s website.
This way you will always be kept up to date on where the package is.
Can I pick up my online order in store?
VIET-TEE.de offers the possibility to pick up your online order in our store.
Simply select the "Pick up in store" option at checkout.
As soon as the order is ready for collection, you will receive a confirmation email.
Please bring a valid ID if you want to pick up your order on site.
This option is of course free of shipping costs.
Perfect tea preparation
Vietnamese green tea develops its best aroma at a water temperature of 70-80°C.
A brewing time of 2-3 minutes is ideal to bring out the delicate flavors without the tea becoming bitter.
The recommended amount is about 5 grams of tea per 250 ml of water.
Cultural significance and tradition
Tea is more than just a drink in Vietnam; it is an integral part of culture and daily life. This deep-rooted tradition is reflected in the way tea is enjoyed, celebrated and used in social rituals. The cultural significance of tea in Vietnam goes back centuries and is closely linked to the country's history, customs and way of life.
A symbol of hospitality
In Vietnam, tea is considered a symbol of hospitality and respect. It is a common practice to offer guests a cup of tea upon their arrival. This act of kindness and welcome is deeply rooted in Vietnamese culture and demonstrates the importance of tea as a means of fostering community and connection.
The Vietnamese tea ceremony
The Vietnamese tea ceremony, also known as "Trà Đạo," is an artful performance that emphasizes calm, mindfulness, and harmony. The ceremony is not only a way to enjoy tea, but also an opportunity to relax, reflect, and appreciate the company of friends and family. Every step - from heating the water to pouring it to serving the tea - is performed with care and attention to calm the mind and deepen the tea experience.
Tea as a connection to nature
Vietnamese tea also symbolizes the country and its people's deep connection to nature. Many types of tea are grown in the scenic, mountainous regions of Vietnam, where the natural conditions are ideal for growing tea. Appreciation and respect for nature are central elements of Vietnamese tea-growing culture. This environmental awareness contributes to tea being seen not only as a beverage, but also as an expression of the beauty and abundance of Vietnamese landscapes.
Diversity and regionality
The diversity of teas in Vietnam reflects the country's rich cultural and geographical landscapes. Each region has its own specialty teas, shaped by local climate conditions, soil and traditional farming methods. From the snow-capped mountains of Hà Giang to the fertile hills of Thái Nguyên, each location produces unique teas that reflect regional identity and heritage.
The cultural significance and tradition of tea in Vietnam is a fascinating aspect of Vietnamese heritage. At VIET-TEE.de, we are proud to honor these traditions by offering a carefully selected collection of Vietnamese teas that not only delight the palate, but also provide insight into Vietnam's rich culture and history.
VIET-TEE.de's commitment to quality
Direct purchase:
We source our tea directly from carefully selected plantations to guarantee freshness and the highest quality.
Quality control:
Each type of tea undergoes strict quality control before being included in our range.
Sustainability:
We support sustainable cultivation methods and fair working conditions in the tea plantations.
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