FAQ – Frequently asked questions

Which payment methods can I use at Viet-Tee?
You can easily pay with us using the following methods:

  • Bank transfer (advance payment)
  • PayPal
  • Credit card
  • Purchase on account (Klarna)

How much are the shipping costs?
The following shipping costs apply in Germany:

  • €3.99 up to 2kg
  • €4.99 from 2kg Look forward to free shipping on orders over €30!

How long does the delivery take?
Delivery within Germany normally takes 3-4 working days. If there are any delays, we will inform you in good time.

Simple and stress-free: our free returns service
Do you want to return something or have you noticed a defect? No problem! You have 30 days to return the tea to us without giving any reason. Please use the enclosed return label and make sure that the teas are unused and in the original packaging.

Are there costs for a return?
At Viet-Tee.de all returns are free. If you do not have a return label, contact us at info@viet-tee.de for a new label.

Can I exchange a tea that I purchased online?
Yes, you can exchange a tea purchased online. Please contact our customer service for further details.

When will the refund be made for a return?
The refund will be made according to the payment method you chose. You can find further information on our service page.

Is delivery to a packing station possible?
Yes, we also deliver to DHL Packstations. Simply select the appropriate option in the ordering process and enter your postal number and packing station number.

How safe is it to shop in the Viet-Tee.de online shop? Is my data protected?
Your safety is very important to us. Our website is SSL encrypted to ensure secure data transmission. We treat your personal data confidentially and do not pass it on to third parties. You can find out more about data protection in our Data protection.

How does the order process exactly?
As soon as you have ordered, you will receive an order confirmation by email. We will then prepare your order as quickly as possible and send you a shipping confirmation with a tracking number so that you can track the status of your delivery online at any time.

Will I receive a tracking number to track my package?
Yes, we will email you a tracking number once your order has shipped.

Collect from store free of charge
Take advantage of the opportunity to place your order online and then pick it up in our store whenever it suits you - with free shipping. You will receive a confirmation email once your order is ready for pickup. Please bring valid ID when picking up your order.